Basic Questions

Q. How does your service work?
A. We install a small wireless module and antenna on the outside of your home. This creates a wireless link to one of our many access points. From the wireless module mounted on your home we connect a standard network cable and connect this to your broadband router.

Q. My laptop is Wifi, can I connect anywhere in your coverage area?
A. No, Our system is not Wifi. Our system creates a wireless link to your home. You can install a wifi router for wifi enabled devices at your residence.

Q. What happens if I move?
A. There is a $100 charge to move the equipment to your new residence. Please check with us before moving so we can ensure coverage in your new location.

Q. Do you provide a router with the installation?
A. No, you must supply your own broadband router.

Q. Is a router required?
A. Our terms of service require you install a router. This provides IP masking (Network address translation).

Q. What happens if I cancel Service before the 12 month contract?
A. There is a $250 early termination fee.

Q. Is a credit card required?
A. Our billing system is automated and therefore we require a credit or debit card for monthly billing. Checks are excepted for installation charge and prepayment of 6 or 12 months in advance.

Q. Instead of paying the $5 per month equipment rental charge, can I purchase the equipment?
A. Yes, The equipment purchase price is $500.00

Q. My 12 month agreement is completed and I want to continue service, do I have to sign another 12 month agreement?
A. No, after the initial 12 month agreement is up, you are on a month to month contract.

Q. I no longer want the service, do I return the equipment?
A. Just give us a call, we will send a technician to uninstall the equipment. If the equipment is not returned to us, we will bill you the cost of the equipment ($500.00).