FAQ
Basic questions and answers about our service.
A. We install a small wireless module and antenna on the outside of your home. This creates a wireless link to one of our many access points. From the wireless module mounted on your home we connect a standard network cable and connect this to your broadband router.
A. No, Our system is not Wifi. Our system creates a wireless link to your home. You can install a wifi router for wifi enabled devices at your residence.
A. There is a $100 charge to move the equipment to your new residence. Please check with us before moving so we can ensure coverage in your new location.
A. No, you must supply your own broadband router.
A. Our terms of service require you install a router. This provides IP masking (Network address translation).
Firewall protection for the internal network; only servers specifically designated with "inbound mapping" will be accessible from the Internet
Protocol-level protection
Automatic client computer configuration control
Packet level filtering and routing
Firewall protection for the internal network; only servers specifically designated with "inbound mapping" will be accessible from the Internet
Protocol-level protection
Automatic client computer configuration control
Packet level filtering and routing
A. There is a $250 early termination fee.
A. Our billing system is automated and therefore we require a credit or debit card for monthly billing. Checks are excepted for installation charge and prepayment of 6 or 12 months in advance.
A. Yes, The equipment purchase price is $500.00
A. No, after the initial 12 month agreement is up, you are on a month to month contract.
A. Just give us a call, we will send a technician to uninstall the equipment. If the equipment is not returned to us, we will bill you the cost of the equipment ($500.00).