Support

We log performance on every network component in our system. If you experience an issue give our customer support specialists a call and we will be glad to assist you in resolving any issues you have.

Most issues can be resolved by power cycling (unplugging) the motorola power adapter as well as your router. This will force a reconnect with our system and will usually fix most transient problems.

We can not offer extended support for router issues or configuration. Most routers work fine out of the box with no additional configuration. Our system automatically issues (dynamically assigns) the proper IP addresses.

Router Problems:
Here is support numbers and web links for common router manufactures.

Linksys
800 326-7114

D-Link
877 453-5465

NetGear
888 638-4327

Belkin
877 523-5546

Basic configuration for most offline mail clients (Outlook, Outlook Express, Windows Mail, Mac Mail, Thunderbird, etc):

Mail servers (incoming and outgoing): mail.iwispr.net or mail.wiresfree.net
Login name: username
Outgoing server requires authentication.

Note Username is not your complete email address. It is only the prefix.

i.e. if your email address is 'johnsmith@iwispr.net' then your username would be 'johnsmith'

You may also find this tutorial helpful if using Microsoft Outlook.

Many connectivity and bandwidth problems are caused my viruses and spyware. We recommend the following antivirus antispyware packages. You need to update your antivirus/antispyware programs regularly.

Malware Bytes - Best for cleaning up computers already infected.

AVG Free Antivirus for ongoing protection